Booking & Cancellation Policies

Reservations will be guaranteed upon full payment confirmation by Luca Camp and verification of the bank receipt.

1. Cancellation Policy:
• Booking amendment or cancellation requests via email or WhatsApp MUST be made at least fourteen (14) full days before the scheduled check-in date.
• No refund will be issued for booking cancellations or notifications made less than fourteen (14) full days before the scheduled check-in date.
• No-shows will be charged the nightly room rate.
2. Refundable Deposit:
• Luca Camp requires a refundable cash deposit of RM 200 per tent upon check-in for incidental charges (if any). You can pay by cash or Touch 'n Go upon check-in; we will refund the deposit during your check-out.
3. Damage to Campsite Property:
• Luca Camp reserves the right to charge guests for the cost of rectifying damage or soiling caused by accidental, deliberate, negligent, or reckless acts to Luca Camp tents or structures. Failure to comply may result in the deduction of the security deposit and additional penalties.
• Smoking and vaping are prohibited inside the tents, as well as near any tents and shared bathrooms.
• Please enjoy alcohol responsibly and in moderation.
• Possession of illegal drugs or other prohibited items under Malaysian law is strictly prohibited.
• All cooking utensils must be cleaned and returned to the table in front of the tent during checkout. A cleaning fee of RM 50-200 may be incurred for any property damage caused by guests. 

预订与取消政策

预订须在露咖确认全额付款并验证银行收据后方视为成功。取消政策如下：

1. 取消政策：
• 通过电子邮件或 WhatsApp 提出的预订更改或取消请求必须在计划入住日期前至少十四（14）个完整日提出。
• 对于在计划入住日期前不足十四（14）个完整日提出的预订取消请求或通知，将不予退款。
• 未按时入住将收取每晚房费。

2. 可退还押金：
• Luca Camp 在入住时要求每帐篷支付可退还的现金押金 RM 200，用于应对可能发生的附加费用（如有）。您可以在入住时使用现金或 Touch 'n Go 支付，押金将在退房时退还。

3. 对营地财产的损坏：
• Luca Camp 保留因客人偶然、故意、疏忽或鲁莽行为造成 Luca Camp 帐篷或设施损坏或污损的修复费用的收费权。未能遵守可能会导致扣除押金并收取额外罚款。
• 禁止在帐篷内、帐篷附近以及共享浴室附近吸烟或使用电子烟。
• 请适度饮酒，保持负责任的态度。
• 严禁持有非法药物或其他在马来西亚法律下禁止的物品。
• 所有烹饪用具必须在退房时清洁并放回帐篷前的桌子上。客人造成的财物损坏可能会产生 RM 50-200 的清洁费。